Privacy Policy
Effective Date:
April 1, 2025
Introduction
BY ACCEPTING THIS AGREEMENT OR ACCESSING OR USING THE SERVICE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. If you do not agree, you may not use the Service.
This Agreement is between WisdomLabs.AI, Inc., a Delaware corporation (“Company”), operating under the brand name Viven.ai, and the individual or entity accessing or using the Service (“Customer”).
These terms govern use of the Viven.ai Digital Twin platform, services, and related software (“Service”).
1. Overview of Services
Viven.ai provides an AI-powered Digital Twin platform designed to help enterprise teams preserve knowledge, automate context retrieval, and improve productivity.
The Service may integrate with enterprise systems—including Google Workspace (Gmail, Drive, Calendar)—to provide contextual assistance and knowledge automation features.
2. Google User Data Access and Use
Data Accessed
When you connect your Google account to Viven.ai, the application requests access only to the Google user data you explicitly authorize via OAuth 2.0 consent. Depending on your permissions, Viven.ai may access:
Gmail: Email subject, sender, recipients, timestamps, and message body text.
Google Drive: File names, file content, and metadata (owner, collaborators, last modified date).
Google Calendar: Event titles, times, participants, and links.
Viven.ai does not access or store data outside of what is explicitly granted through Google’s consent screen.
How We Use Google User Data
Google user data is used solely to provide the features and functionality of the Digital Twin Service:
To retrieve, summarize, and organize user-authorized content across Gmail, Drive, and Calendar.
To generate context-aware responses and productivity insights for the user.
To enhance individual and team productivity through AI-assisted knowledge retrieval.
Viven.ai does not use Google user data for advertising, marketing, or profiling.
No Human Access
Viven.ai personnel do not have access to user content unless the Customer explicitly grants temporary access for troubleshooting or support purposes. Such access is limited, logged, and revoked immediately after the issue is resolved.
3. Data Sharing, Transfer, and Disclosure
Viven.ai does not sell, rent, or share Google user data with third parties.
Data may only be shared under the following limited conditions:
Service Providers: With vetted subprocessors that perform infrastructure hosting or processing (e.g., Amazon Web Services, OpenAI), under strict confidentiality and data protection agreements.
Authorized Integrations: When the Customer chooses to connect additional platforms (e.g., Slack, Jira), data is shared only as necessary to enable those integrations.
Legal Requirements: When required by law or valid legal process, and only to the extent necessary to comply with such obligations.
All subprocessors adhere to GDPR, CCPA, and Google API Services User Data Policy requirements.
4. Data Retention and Deletion
Temporary raw Google data (e.g., Gmail or Drive content) is processed and converted into derived metadata (summaries or embeddings) within 24–72 hours.
The derived metadata remains in the Customer’s account for as long as their subscription is active.
Upon account termination or user request, all Google user data is permanently deleted within 30 days.
Customers can request data deletion anytime by emailing privacy@viven.ai.
Viven.ai does not retain any data for advertising, analytics, or marketing purposes.
5. Compliance with Google API Services User Data Policy
Viven.ai’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Under the Limited Use policy:
Viven.ai’s access to Google user data is used only to provide and improve the features directly visible and expected by the user within the Digital Twin Service.
Viven.ai does not use Google user data to develop, improve, or train generalized AI or ML models outside of the individual user’s account.
Google user data is not transferred to any third party except as necessary to provide the Service or comply with legal obligations.
Human access to Google user data is strictly prohibited unless explicitly granted by the user for support or legal reasons.
You can review Google’s policy here:
https://developers.google.com/terms/api-services-user-data-policy
6. Security
Viven.ai applies industry-standard security practices, including:
Encryption in transit and at rest (TLS 1.2+, AES-256).
Role-based access controls and audit logs.
Regular security audits and monitoring for unauthorized access.
7. Ownership and Feedback
Customers retain full ownership of their Google user data and all uploaded content.
Viven.ai retains ownership of its proprietary Service and technology.
Feedback provided by Customers may be used to enhance the Service.
8. Confidentiality
Both parties agree to maintain confidentiality of all non-public information shared in connection with the Service and to use it solely for the purposes described in this Agreement.
9. Term and Termination
The Agreement remains in effect during the active Subscription Term.
Either party may terminate for cause with written notice if the other party fails to cure a material breach within thirty (30) days.
Upon termination, all user data, including Google user data, will be permanently deleted within 30 days.
10. Governing Law
This Agreement and any disputes arising hereunder shall be governed by the laws of the State of California, USA.
11. Contact Information
If you have questions about this Privacy Policy or wish to request deletion of your Google user data, please contact: privacy@viven.ai
