Terms of Service
Effective Date:
September 29, 2025
Introduction
BY ACCEPTING THIS AGREEMENT OR ACCESSING OR USING THE SERVICE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. If you do not agree, you may not use the Service.
This Agreement is between WisdomLabs.AI, Inc., a Delaware corporation (“Company”), operating under the brand name Viven.ai, and the individual or entity accessing or using the Service (“Customer”). These terms govern use of the Viven.ai Digital Twin platform, services, and related software.
1. Overview of Services
Viven.ai provides an AI-powered Digital Twin platform to help enterprise teams preserve knowledge, automate context retrieval, and improve productivity. The Service integrates with enterprise systems to enable real-time knowledge surfacing, automation, and personalized support.
2. Access and Use
Customers and authorized Users may access the Service during the Subscription Term.
The Service may be deployed in Company-hosted infrastructure or the Customer’s private VPC.
Customers may use integrated LLMs or connect their own via supported integrations.
3. Restrictions
Customers may not:
Sell, sublicense, or distribute the Service.
Reverse engineer or create derivative works.
Use the Service unlawfully or to compete with Viven.ai.
Interfere with service integrity.
4. Ownership and Feedback
Viven.ai (WisdomLabs.AI, Inc.) owns all rights to the Service.
Customers retain ownership of their data.
Feedback may be used for product improvements.
5. Fees and Payments
Fees are set forth in Orders.
Customer is responsible for applicable taxes.
6. Support and Security
Support is provided as per the Order.
Security includes encryption in transit and at rest.
7. Trials
Trial services are “as is” and may be discontinued anytime.
8. Warranties
Viven.ai warrants conformance with documentation during the Subscription Term. Remedies include correction or refund.
9. Confidentiality
Both parties will maintain confidentiality of non-public information.
. Indemnification
Company indemnifies Customer for IP claims.
Customer indemnifies Company for claims related to Customer Data or misuse.
. Limitation of Liability
Liability is capped at fees paid in the prior 12 months, with higher limits for data disclosures.
Term and Termination
Agreement continues for the Subscription Term. Either party may terminate for cause.
General
Governing law: California, USA.
Assignment requires consent unless part of merger.
Modifications with notice; continued use means acceptance.
No liability for causes beyond control.
