Terms of Service
Introduction
BY ACCEPTING THIS AGREEMENT OR ACCESSING OR USING THE SERVICE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. If you do not agree, you may not use the Service.
This Agreement is between WisdomLabs.AI, Inc., a Delaware corporation (“Company”), operating under the brand name Viven.ai, and the individual or entity accessing or using the Service (“Customer”). These terms govern use of the Viven.ai Digital Twin platform, services, and related software.
1. Overview of Services
Viven.ai provides an AI-powered Digital Twin platform to help enterprise teams preserve knowledge, automate context retrieval, and improve productivity. The Service integrates with enterprise systems to enable real-time knowledge surfacing, automation, and personalized support.
2. Access and Use
Customers and authorized Users may access the Service during the Subscription Term.
The Service may be deployed in Company-hosted infrastructure or the Customer’s private VPC.
Customers may use integrated LLMs or connect their own via supported integrations.
3. Restrictions
Customers may not:
Sell, sublicense, or distribute the Service.
Reverse engineer or create derivative works.
Use the Service unlawfully or to compete with Viven.ai.
Interfere with service integrity.
4. Ownership and Feedback
Viven.ai (WisdomLabs.AI, Inc.) owns all rights to the Service.
Customers retain ownership of their data.
Feedback may be used for product improvements.
5. Fees and Payments
Fees are set forth in Orders.
Customer is responsible for applicable taxes.
6. Support and Security
Support is provided as per the Order.
Security includes encryption in transit and at rest.
7. Trials
Trial services are “as is” and may be discontinued anytime.
8. Warranties
Viven.ai warrants conformance with documentation during the Subscription Term. Remedies include correction or refund.
9. Confidentiality
Both parties will maintain confidentiality of non-public information.
10. Indemnification
Company indemnifies Customer for IP claims.
Customer indemnifies Company for claims related to Customer Data or misuse.
11. Limitation of Liability
Liability is capped at fees paid in the prior 12 months, with higher limits for data disclosures.
12. Term and Termination
Agreement continues for the Subscription Term. Either party may terminate for cause.
13. Marketing Communications
To the extent permitted by applicable law, by creating an account, you
agree that Company may send you product updates, educational content,
and promotional communications via email or other contact details you
provide.You can opt out of marketing communications at any time using the
unsubscribe link or your Account Settings. You will continue to receive
essential service communications (such as security, billing, and legal
notices), which cannot be opted out of.Your information is handled in accordance with our Privacy Policy.
14. General
Governing law: California, USA.
Assignment requires consent unless part of merger.
Modifications with notice; continued use means acceptance.
No liability for causes beyond control.
15. Prohibited Conduct
You may not, and may not permit any third party to, use the Service or any Company website in a manner that is unlawful, deceptive, fraudulent, abusive, or harmful.
Without limiting the foregoing, you may not:
(a) create accounts, submit forms, request demos, join waitlists, or access trials using bots, scripts, automated tools, fake identities, misleading information, disposable email addresses, or other deceptive methods;
(b) submit spam, phishing content, malware, fraudulent inquiries, unsolicited promotional content, or other abusive or misleading content;
(c) create multiple accounts, demo requests, trial requests, or submissions to evade eligibility requirements, usage limits, suspensions, payment obligations, or other restrictions;
(d) impersonate any person or entity or misrepresent your identity, authority, affiliation, company, contact information, or authorization to act on behalf of another person or organization;
(e) bypass or attempt to bypass rate limits, CAPTCHA, verification, authentication, authorization, billing, monitoring, abuse-detection, fraud-prevention, or security controls;
(f) scrape, crawl, harvest, enumerate, or extract data from the Service or Company websites except as expressly authorized in writing; or
(g) interfere with, disrupt, overload, probe, scan, test the vulnerability of, or attempt to gain unauthorized access to the Service, Company websites, systems, networks, or infrastructure.
16. Demos, Trials, Waitlists and Eligibility
Demo requests, trial access, beta access, waitlist submissions, promotional offers, and similar limited-access opportunities are provided at Company’s discretion. Submitting a form, creating an account, or requesting access does not guarantee access to the Service.
Company may reject, limit, suspend, revoke, or condition access if Company believes a submission or account is automated, duplicative, fraudulent, abusive, incomplete, inaccurate, misleading, unrelated to a legitimate business purpose, or otherwise inconsistent with these Terms.
Unless Company agrees otherwise in writing, each individual, company, domain, or organization may receive only one trial, beta access grant, promotional offer, or similar limited-access opportunity.
17. Enforcement
Company may investigate suspected violations of these Terms, abuse of the Service or Company websites, spam, fraudulent activity, or security risks.
Company may, without liability, suspend, disable, limit, block, restrict, or terminate access to the Service, Company websites, accounts, trials, demos, beta features, API access, integrations, forms, or communication channels if Company believes that activity associated with you violates these Terms, creates risk, involves spam or fraud, or abuses the Service or Company websites.
Company may also remove, reject, quarantine, or delete abusive submissions; block or rate-limit email addresses, domains, IP addresses, devices, networks, accounts, organizations, or other identifiers; require additional verification; and take other reasonable measures to detect, prevent, or respond to spam, fraud, abuse, security incidents, legal requests, or policy violations.
18. Future Paid Features and Pricing Changes
Certain features, products, services, integrations, functionality, or access levels may currently be provided free of charge, offered as beta or promotional features, or included without additional fees for a limited period of time.
Company reserves the right, at any time and in its sole discretion, to modify, limit, discontinue, reclassify, or begin charging fees for any previously free features, functionality, products, services, integrations, usage tiers, or access levels.
Company may also introduce new pricing models, subscription plans, usage-based fees, feature restrictions, or service limitations. Any applicable fees or pricing changes will be communicated through the Service, an Order, the Company website, or other reasonable means prior to becoming effective.
Continued access to or use of the applicable feature or Service after the effective date of such changes constitutes acceptance of the updated pricing or fees.
Nothing in these Terms obligates Company to continue offering any feature or functionality free of charge for any period of time.
